Text Message Program

Lonn the Dons Residential Concierge LLC, doing business as Lonn The Don's Residential Concierge, sends service-related text messages to its home-concierge clients through GroundsMate. This page explains what the messages are, how clients opt in, and how to opt out.

What we text you

Transactional, account-specific service alerts only, no marketing or promotions:

• Confirmation that a service request was received
• Notice that an estimate is ready to review
• Appointment scheduling, confirmations, and visit reminders
• Urgent property or weather notices (e.g. storm readiness)

How clients opt in (Call to Action)

Clients are onboarded into the Lonn The Don's Residential Concierge client portal by our team. To receive text messages, a client takes this action inside their own account:

1. Sign in to the client portal and open Settings › Notifications.
2. Confirm the mobile number on the account.
3. Turn on the "Text message" option and save.

The consent shown at that opt-in reads:

"Time-sensitive alerts by text. Message and data rates may apply. Reply STOP to opt out at any time."

This is the actual opt-in screen in the client portal:

Consent to receive text messages is not a condition of purchasing any service. A client can also confirm consent verbally to our team during onboarding.

Message frequency

Message frequency varies based on your account activity; you will typically receive up to a few messages per month.

Rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opting out and help

Reply STOP to any message to unsubscribe at any time; you will get a single confirmation and then no further texts. Reply HELP for help, or contact us using the details below. You can also turn off the "Text message" option in your account Settings.

Privacy

We do not sell, rent, or share your mobile number or SMS opt-in / consent with third parties or affiliates for their marketing. See our Privacy Policy and Terms & Conditions.

Contact us